Returns & Exchanges Policy

At FAKHMESTAA, your satisfaction is our top priority. We stand behind the quality of our products and offer a transparent return process.

1. Eligibility for Returns

You can request a return or exchange only if:

• The product has a manufacturing defect.

• The product does not match the photos or specifications displayed on our website.

2. Timeframe Requirement

To maintain our quality standards, return or exchange requests must be submitted on the same day of delivery. Once the delivery day has passed, we unfortunately cannot accept return requests.

3. Refund Methods

Once your return is approved, you can receive your full refund through:

• Cash: Directly via the delivery representative.

• Digital Wallets: Vodafone Cash or InstaPay.

4. Product Condition

The item must be in its original condition and packaging. Products that show signs of use or are not in their original state will not be eligible for a refund.